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Customer Service

1. Store Location
2. Privacy and Security
3. Payment Methods
4. Returns and Refunds
5. Personalization
6. Sales Tax
7. Luggage Repairs

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1. Store Location

Fashion Mall Commons

Next to Kohl's
8487 Union Chapel Road
Indianapolis, IN 46240

Monday - Wednesday & Saturday 10 - 6
Thursday & Friday 10 - 8
Sunday Noon - 5

2. Privacy and Security
Privacy & Security

We are utilizing the most advanced technology to make www.brennerluggage.com and www.brennerluggagestore.com secure for your personal information. The entire Brenner Luggage Online Store area is a technologically secure environment. All information that you submit to us in the checkout area is securely encrypted using the industry standard SSL (Secure Sockets Layer). This process makes it extremely difficult for anyone else to access or decode the information. You can tell when you’re in a secure environment by the following signs: 1. The URL to the left of the colon changes from “http” to “https” to symbolize that this site is using SSL technology. 2. All SSL capable browsers display a symbol (usually a complete Key or Closed Lock) when operating in a secure environment. The key values by which Brenner Luggage has conducted business since 1914 are Honesty, Integrity, and Customer Satisfaction. Any personal information that you provide on our site will not be used improperly by Brenner Luggage. We do not sell or lend our customer list to other parties.
3. Payment Methods
Payment Methods

Brenner Luggage.com accepts Visa, MasterCard, American Express, and Discover. A payment receipt will be sent to you with the merchandise. Please keep this receipt for ease of returns and refunds.

Shipments must be made to the credit card address. We must receive a code to show a match on address and CVV2 (credit card code) in order to ship.
4. Returns and Refunds
We will accept eligible merchandise for return within 30 days of purchase.

Merchandise not eligible for return is as follows: Items used or otherwise not in new and saleable condition. Personalized merchandise, underwear and other such personal items.

You may receive a refund by shipping the merchandise back to us or by returning the merchandise in person to our store. We will provide a full refund of the purchase price when eligible merchandise is returned with a copy of the payment receipt. Items returned with a gift receipt may only be returned for store credit. We will issue credit to the purchasing credit card or store credit as stated in the terms above. We do not refund original shipping charges. If a copy of the original receipt is not presented, we will issue a Brenner Luggage store credit when the eligible merchandise is returned. A Brenner Luggage credit memo has no expiration date and may be redeemed in our store or by phone.

How To Make A Return By Mail:
To make a return by mail, enclose the following in your return shipment:
1. A brief note that includes your name, phone number and any other pertinent information.
2. A copy of the Brenner Luggage payment receipt.
3. The eligible merchandise.

Please ship the return to the following address:

Brenner Luggage
8487 Union Chapel Road.
Indianapolis, IN 46240

We suggest using a form of shipping with a tracking number to confirm delivery.

Phone: 1-317-913-7200

How To Make A Return At A Brenner Luggage Store:
To make a return in our store, please present the original payment receipt and the eligible item. Our store will serve you according to the refund procedures explained above.
5. Personalization
Monogramming & Engraving Services Brenner Luggage offers free monogramming on many leather goods, briefcases and luggage items. Some items are not possible to monogram due to the design of the product and limitations of equipment. We also can emboss corporate logos and can engrave many pens and gift items. To arrange for monogramming or engraving, please place your order online and then call us at 317-913-7200.
6. Sales Tax
Sales Tax At this time brennerluggage.com only collects 7% sales tax on orders shipping to Indiana. Orders shipped outside of Indiana will not be charged sales tax for the merchandise, however 7% Indiana sales tax will apply to shipping charges no matter where the order is shipped. We have a flat shipping rate of $7.50 with $0.53 added for Indiana sales tax for a total of $8.03 on orders under $100 dollars.
7. Luggage Repairs
We take luggage purchased from us for repair at our Fashion Mall Commons Location, which is located at 8487 Union Chapel Road (Next to Kohls). For any information you require regarding a repair, please call us at 317-913-7200. However, to give you the best estimate possible for repair cost and repair time, we may need to see the bag in person to best diagnose the problem.